Glasses arrived yesterday via USPS Priority, which costs $6.99. (You can get free shipping, but I think it's just first-class and is therefore not trackable.)
The prescription is correct, which is good. The frames are the right size and color, which is also good. They left out the anti-reflective coating, which is not good. They did not charge me for it, but it was in my order confirmation, so somewhere along the way it got lost. So I called customer service and explained what had happened. After about two minutes on hold, I was given instructions on how to return the glasses so the error could be fixed. The rep admitted that mistakes do sometimes happen, and obviously they want me to be satisfied, so they are going to give me some sort of discount on the coating. The saga continues...
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