It hasn't been a good time for the MBTA lately. Lots of malfunctioning subway trains, the general manager being shown the door last week, problems with the launch of the online CharlieCard system, etc.
But I noticed something recently that (to me, anyway) constitutes improvement: for about a week now, the T web site's service alerts page has been including information about delays on bus routes. (Because I'm a bit anal, I check this page every morning before I leave the house, so if there's a problem I can attempt to avoid it.) Most of these delays seem to be due to traffic problems. Prior to noticing this, I can only recall info being posted about diversions due to road closures or station work, but these alerts are of a more up-to-the-minute sort.
Finding out your bus is going to be 20 minutes late may not be what you want to see when you're getting ready to head home from work, but it's better than standing around waiting for a bus that never comes, and not having any information about what's happening. Knowledge is indeed power, and knowing there's a delay can help you reroute, or just kill time somewhere until things get back to normal.
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