Lately I've started going to a different Dunkin' Donuts on my way to work, after too many mornings dealing with the aftermath of people who are apparently incapable of understanding the meaning of requests like "extra cream" or "not too light, please," even though they are getting paid to do just that. (I keep hearing that DD is going to switch to do-it-yourself coffee fixin's as part of their overall store redesign plans; I really hope it's true, and I really hope it happens soon.) Even though it adds a few extra minutes to my morning commute, I feel like it's worth it. The people who work at this new place are also more pleasant, smiling readily, chatting with the regulars, and anticipating their orders.
Since it was on the warm side again yesterday, I ordered an iced coffee (it was perfect: freshly brewed, strong, and they got the cream proportion just right). The counter person put the cup into one of the hot coffee cups before handing it to me. This is a fairly common thing; I see people carrying them this way all the time. It keeps the drink cold, and contains the condensation. But I try not to be wasteful, so I've never asked for the extra insulating cup, and I've never been given one without being asked. Moral dilemma: I felt guilty about taking an extra cup I didn't need, but I also didn't want to be the stereotypical bitchy customer and say "I don't want the extra cup. " I settled on taking the cup and keeping it at my desk to reuse in the future.