Eyeglass Update #1

I got a call from a customer service rep at FramesDirect yesterday after I'd submitted my order and faxed my prescription, but it was after I'd left work for the day. When I came in this morning, the voicemail light was blinking on my phone. Here's the thing: I never get phone calls on this line. Once or twice a coworker has called me from within the office about something, but since I've been here, any work-related matters involving people outside the office have been resolved by email, so I did not know how to retrieve the message.

The phones here are terrible: most of the buttons are unlabeled, and nothing about how to use it is obvious. It turned out that the phone had been used by someone who left here over six months ago, and it still had his name as the voicemail greeting. I haven't figured out how to change that yet, but a call to the telecommunications department got the voicemail password reset so I could at least listen to the message.

The reason for the call was that, due to the strength of my prescription, the lenses have to be custom ground, so there would be a surcharge on the order, and the rep wanted to give me the option of choosing the cheaper, but thicker, polycarbonate lenses. She left a name and an extension, so when I called back I was able to speak to her, and not have to explain everything to another rep who was not familiar with my order. So, points to them for getting customer service right.