Hello?

Our home phone works again. (And there was much rejoicing...)

Yeesh, what an annoying slog it's been, mostly in order to save money. But of course, time is money too. During the course of this problem, I considered various options, like ditching Vonage and going back to having phone service through Comcast, or even going back to Verizon, but for me, the bottom line is the bottom line: I am not at the point where I am willing to go without a home phone line, and the Vonage service provides us with that line at the lowest monthly cost (short of Skype, which is a little too geektastic for me) with the fewest restrictions.

I want to give due credit to Vonage's customer service. The rep I dealt with, a guy named Kim, handled my case from my initial call through to its resolution. He made it his business to ensure that my problem was resolved to my satisfaction. He called me back several times at various stages of the process to update me, and even contacted the previous owner of the adapter I had bought on eBay in order to confirm that he had sold the device to me (a step required by Vonage before the device could be reassigned to me). I am grateful for his dedication, but I hope I don't have to go through anything like this again.