The Endorsement: Merrell

For a long time I've had problems with my feet. I've had to put some sort of cushioning insole in several pairs of my shoes (even ones that are supposed to be extra-comfortable), and sometimes I get a very painful cramp in my right foot, depending on how much standing or walking I'm doing. If I take off the shoe and stretch out my foot, the cramp tends to go away, but it isn't always convenient or dignified to do that. The problem is not confined to one particular type or brand of shoe, so I know that my foot is the problem, not the shoes. I know that I should see a podiatrist about it, but I feel like I can barely manage my time as it is.

One problem is that shoes frequently don't start to cause me trouble until I've had them for a while, at which point they can't be returned. A notable exception to this is L.L. Bean. For generations outdoorsmen, thrifty Yankees, and countless others made mail-order purchases from Bean with confidence because of the security of the company's guarantee that if a customer was unhappy with any product, for any reason, at any time, they could return it.

I have been a Bean customer for nearly 30 years. I've bought just about every article of clothing they offer, and I never had a problem with anything I purchased, until a couple of years ago. I bought a pair of casual shoes to wear to work, and I found that after a few hours, the shoes were causing sharp pains in my legs. This was different from the foot cramp, and worse. The shoes had to go back. The clerk at the store was extremely apologetic. I thought it was a fluke occurrence, and didn't give it much more thought after that.

Each year after Christmas, Bean has a big clearance sale to get ready for spring. I was in need of a pair of outdoorish shoes, what most people would call a trail shoe. This is a type of shoe I like to wear on weekends in spring and fall, something a bit more rugged than a typical sneaker, maybe something with waterproofing or at least water resistance. I'd looked at Bean's trail shoes a couple of times, and when I saw that they were 30% off their regular price in the post-holiday sale, I ordered a pair.

The first few times I wore them they were fine, but then I started to have pain similar to what happened with the other shoes. Not quite as severe, and more in the ankles than the legs, but significant enough that I knew I wouldn't be able to keep wearing them. I fear that Bean is making products to hit a target price point, and that quality is suffering as a result. It doesn't mean that I'm giving up on them completely, but I don't think I can keep buying shoes from them, which is unfortunate.

That still left me in need of a trail shoe. One reason I'd liked the Bean shoes was that they were fairly low-key in appearance; a lot of the other shoes I looked at resembled lumpy spaceships. So-called trail running sneakers were even worse. Somehow I stumbled onto some Merrell shoes on the web. I always thought that Merrell made shoes for serious outdoor types like rock climbers, or those slip-ons for older folks who can no longer bend down to tie their shoes, so I just never paid much attention. I was even more interested when I learned that certain styles were available in wide widths.

Eventually I decided on the Moab, which is available in two versions. One is ventilated and I guess is meant to be worn in warmer weather; the other is waterproof, making it much more practical for year-round wear. I went to several shoe sites and read customers' reviews, and found that this shoe was generally very favorably reviewed, a good sign. It's very light compared to other shoes I've seen in this style, and the interior cushioning is made of a very dense foam; I have some other shoes with this type of insole (Rockport's XCS line has it), and they have been among my more comfortable and less troublesome shoes. It's also available in four colors, which made it easier to find one I liked (I chose the gray/black combo that Merrell calls "beluga").

I wore the shoes all day Saturday and all day Sunday: no cramping, my feet did not hurt at all, and neither did my ankles or legs. This is a big relief, and gives me confidence that there will be other pain-free shoes in my future.